I am an experienced retail management professional with a strong background in IT, bringing a unique blend of leadership, operational expertise, and technical knowledge. Throughout my career, I have successfully led teams, optimized store performance, and delivered exceptional customer service.
As a Warehouse Operative at Lidl, I ensure that deliveries are received, processed, and dispatched efficiently to keep store shelves stocked. I independently handle picking and preparing orders, working with speed and accuracy to meet daily targets. I manage a wide range of products—over 2,000 lines—making sure the correct items are selected and ready for transport on time. My role also involves securing and organizing deliveries, maintaining a clean and safe working environment, and supporting the smooth operation of the warehouse as part of Lidl’s national supply chain.
As a Customer Assistant at Lidl, I play an active role in creating a positive shopping experience for every customer. I regularly check the freshness and quality of products to ensure high standards are maintained throughout the store. Throughout my shift, I stay flexible—operating tills, assisting customers on the shop floor, and helping to keep operations running smoothly. I take pride in maintaining a clean, tidy, and well-organized store, and I always aim to go the extra mile by providing helpful, friendly service. I stay informed about our products and offers so I can confidently answer customer queries and make sure they leave satisfied.
In my role as Duty Manager, I oversaw the daily operations of the petrol station, ensuring everything ran smoothly and safely during my shifts. I supervised team members, supported customer service on the shop floor, and handled responsibilities such as cash management and stock control. I monitored forecourt and shop conditions to maintain safety, cleanliness, and compliance with health and fuel regulations. I also resolved customer issues promptly and professionally and took responsibility for closing the store. My focus was on maintaining a safe, efficient, and customer-friendly environment while ensuring staff and store performance met company standards.
As a Supervisor at B&M, I led and motivated a small team to ensure efficient daily store operations. I provided training and support to enhance team performance and maintained a positive work environment. I oversaw stock levels, ensuring shelves were replenished, faced, and the store was clean, organized, and well-presented. I delivered excellent customer service, addressing and resolving customer inquiries professionally. I ensured compliance with health and safety policies, conducted regular safety checks, and dealt with concerns as they arose. I also assisted with cash handling, till operations, and administrative tasks, supporting the management team as needed. Additionally, I assisted with hitting sales targets to contribute to the store’s overall success.
Grade C